Privacy Policy

The privacy of insulatingmats.com customers is taken very seriously and we observe appropriate Rules on Data Protection.

Your information is only used for our internal purposes for order processing and never passed to third parties, other than for processing payment and contact details for organising delivery. We collect basic login data (e.g. email address, password, company name) to identify our customers and to send order confirmations. Delivery and billing information (e.g. billing/delivery addresses, phone number) is collected at the Checkout page in order to process your order and to contact you should there be a problem with your order. We also collect contact details for marketing purposes and to inform you of new products and services and any special offers we may have from time to time, which you can opt-out of.

We value your privacy and confirm that your details are never passed to a third party, other than for processing your order and facilitating delivery. Payment details are processed by PayUMoney for secure online processing of card payments.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

We also collect information about your visits to our web site by cookies. “Cookies” are data that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies, which are industry standard and are used by many websites, including ours, can facilitate a user’s ongoing access to and use of a site. Should you not want information collected through the use of cookies, your browser should have a simple procedure allowing you to deny or accept the cookie feature. Like many web site operators, we also use software to analyse and record visitor numbers and other details such as the number of page views (or page impressions) that occur, the number of visitors, how long those visitors (on average) spend on pages when they do visit; and, common entry and exit points on the insulatingmats.com website. This non-personal information is used by us to assist in analysing the usage of our web site.

Third-party vendors, including Google Adwords Remarketing, show insulatingmats.com advertisements on sites across the internet. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to insulatingmats.com website. These cookies do not collect personal data nor can they be used to identify you or give access to your computer. Users may opt-out of Google’s use of cookies by visiting the Google advertising opt-out page.

By using our web site, you consent to the collection and use of this information. Should we decide to change our privacy policy in any way, we will post such changes to this page so that you are aware of the information we collect, our use of it, and the circumstances under which we would disclose it.

If you have any queries regarding privacy, please contact us via email.

Blog/Post Comments:

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Google Analytics:

In order to understand how people use our site, and to discover areas on our site with potential issues, we use Google Analytics. It is common for many websites to use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.

WordPress:

WordPress is the Content Management System (CMS) that runs this website. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people, it is not set all at. User data is all anonymous.

Online Checkout:

We use the information you submit during the checkout process to ensure that your order goes to the right person at the correct delivery address. To do this, we ask for information such as your first and last name, full address and phone number. We ask for a phone number so that we are able to contact you about your order, or if any delays or delivery problems occur. The information is stored in a secure location. We never sell your personal information.

Newsletter/Promotion Subscription:

Customers who wish to subscribe to our newsletter/promotional offers can do so by providing their email to us through the newsletter box at the bottom of each page. We only use the email addresses entered in this box to send promotional emails to our customers. We never sell your email address or forward it to any marketing companies. You can unsubscribe from our newsletter by contacting us directly or clicking the unsubscribe link found in every promotional email we send out.